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Refund Policy

Dear Customer, 

You can return any item for an exchange or refund, 14 days after receiving your original order.

If you would like a different size or colour, please return your item and place a new order.

All refunds will paid in accordance with the original payment method.

‚ÄčFor returns and refunds please fill in the returns note inside your parcel, post it back with your returned item. 

Please return item un-used, with tags attached and original packaging. 

The goods are your responsibility until they reach our warehouse, so make sure they're packed properly and can't get damaged on the way.

All goods will be inspected on return. We try hard to accept all returns.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to return the item to you.

We are not responsible for any items that are returned to us by mistake.

Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.

Our returns address is: 

Mistral Red Dot BV
Industrieweg 4/A
7641 AT Wierden
The Netherlands.

Please contact our customer service if you have any queries.

http://www.mistral.com/contact

Tel:+31 546 714910