Return of goods

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us (Mistral Red Dot Division B.V., Industrieweg 4a 7641 AT, WIERDEN in The Netherlands) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form wich is added as part of the shipping documents, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. When you choose to cancel the product it can not be used in anyway.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Some conditions

In case of exchange you must clearly state which product you wish to receive. If you have found a cheaper product, we will refund the difference. If you do not order a new product, we will refund the amount as soon as possible. We appreciate if you send us an e-mail before returning the item, mentioning our order number.

Return the products

Mail address: customerservice@mistral-red-dot.com Return Products: Send the item including all accessories within 14 days after receipt, accompanied by the original invoice/packing list and accompanying letter in a proper packaging to:

  • Mistral Red Dot Division B.V.
  • Industrieweg 4a 7641 AT
  • WIERDEN
  • The Netherlands

Please contact our customer service if you have any queries.
Tel:+31 546 714910