GENERAL TERMS AND CONDITIONS

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Index
Article 1 Definitions
Article 2 Identity of the trader
Article 3 Applicability
Article 4 The offer
Article 5 The contract
Article 6 Right of withdrawal
Article 7 Costs in case of withdrawal
Article 8 Exclusion of the right of withdrawal
Article 9 The price
Article 10 Conformity and guarantee
Article 11 Delivery and performance
Article 12 Extended duration transactions: duration, termination and renewal
Article 13 Payment
Article 14 Complaints procedure
Article 15 Disputes and applicable law
Article 16 Compliance with sanctions, export controls and trade restrictions
Article 17 Additional or deviating provisions

Article 1 Definitions
In these General Terms and Conditions, the following definitions apply:
• Withdrawal period: the period during which the consumer may exercise the right of withdrawal;
• Consumer: a natural person acting for purposes outside his trade, business, craft, or profession who enters into a distance contract with the trader;
• Day: calendar day;
• Extended duration transaction: a distance contract relating to a series of products and/or services, whereby delivery and/or purchase obligations are spread over time;
• Durable medium: any means enabling the consumer or trader to store information addressed personally to them in a way that allows future consultation and unchanged reproduction;
• Right of withdrawal: the consumer’s right to dissolve the distance contract within the withdrawal period;
• Distance contract: a contract concluded between the trader and the consumer exclusively by means of distance communication;
• Technique for distance communication: any means that can be used to conclude a contract without the trader and consumer being physically present together.

Article 2 Identity of the trader
Name: Mistral Red Dot Division B.V.
Registered and office address:
Jan Pieter Zondervanweg 3
2031 AB Haarlem
The Netherlands
Chamber of Commerce number: 08150038
VAT identification number: NL81690793B01

Article 3 Applicability
• These General Terms and Conditions apply to all offers made by the trader and to all distance contracts concluded between the trader and the consumer.
• Prior to concluding a distance contract, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, the trader shall indicate how the terms can be inspected and that they will be provided free of charge upon request.
• If the contract is concluded electronically, the terms will be made available in such a way that they can be stored on a durable medium.
• In the event that additional or deviating terms apply to specific products or services, the provision most favourable to the consumer shall prevail.

Article 4 The offer
• Offers are non-binding unless explicitly stated otherwise.
• Each offer contains a complete and accurate description of the products and/or services offered.
• Obvious errors or mistakes in the offer do not bind the trader.
• The offer clearly states the price including taxes, delivery costs (if applicable), payment method, delivery method, applicability of the right of withdrawal, and contract duration where relevant.

Article 5 The contract
• The contract is concluded at the moment the consumer accepts the offer and fulfils the stated conditions.
• Electronic acceptance is confirmed without undue delay.
• The trader takes appropriate technical and organisational measures to safeguard electronic transactions.
• The trader may refuse an order or impose additional conditions if justified by statutory or financial considerations.

Article 6 Right of withdrawal
• The consumer may dissolve a contract for the purchase of products within 30 days without stating reasons.
• The withdrawal period starts on the day after the consumer receives the product.
• For services, the withdrawal period starts on the day the contract is concluded.
• The consumer shall follow the instructions provided by the trader when exercising the right of withdrawal.

Article 7 Costs in case of withdrawal
• The consumer bears the direct costs of returning the product, unless stated otherwise.
• Refunds will be made within 30 days after receipt of the returned goods or confirmation of withdrawal.

Article 8 Exclusion of the right of withdrawal
• The right of withdrawal expires once watersports products have been used on or in the water.
• Exclusion is also permitted for customised products, personal items, sealed goods after opening, and other legally exempt categories.
• Any exclusion will be clearly stated before the conclusion of the contract.

Article 9 The price
• Prices will not be increased during the offer validity period, except due to changes in VAT or statutory regulations.
• All prices include VAT unless explicitly stated otherwise.

Article 10 Conformity and guarantee
• Products and services comply with the agreement, specifications, and legal requirements applicable at the time of delivery.
• Any additional guarantee does not affect the consumer’s statutory rights.

Article 11 Delivery and performance
• Orders are delivered with due care and within 30 days unless agreed otherwise.
• The risk of loss or damage transfers to the consumer upon delivery.
• In case of delay or non-delivery, the consumer has the right to dissolve the contract.

Article 12 Extended duration transactions
• Consumers may terminate open-ended contracts at any time with a notice period of no more than one month.
• Fixed-term contracts may not be automatically renewed unless legally permitted.
• Contracts exceeding one year may be terminated after one year with due notice.

Article 13 Payment
• Payment must be made within the agreed period and method.
• The consumer must promptly report inaccuracies in payment details.
• Reasonable collection costs may be charged in case of non-payment.

Article 14 Complaints procedure
• Complaints must be submitted promptly and clearly described.
• Complaints will be answered within 14 days of receipt or acknowledged with an expected resolution timeline.

Article 15 Disputes and applicable law
• All agreements are governed exclusively by Dutch law.
• Disputes may be submitted to a competent court or recognised dispute committee in accordance with statutory provisions.

Article 16 Compliance with sanctions, export controls and trade restrictions
• Mistral International B.V. and its affiliates (“Mistral”) comply with all applicable international and local laws and regulations, including economic sanctions, export controls, and trade restrictions imposed by the United Nations, the European Union, the Kingdom of the Netherlands, and other relevant authorities.
• Mistral shall not engage in any transaction that is prohibited under such laws, including transactions involving sanctioned countries, entities, or individuals.
• Customers acknowledge that Mistral may limit, suspend, or refuse sales, deliveries, or services where required to comply with such legal obligations.
• Any inability or delay in performance resulting from compliance with these laws shall not constitute a breach of contract and does not give rise to compensation.

Article 17 Additional or deviating provisions
• Additional or deviating provisions must not be detrimental to the consumer and must be recorded in writing or on a durable medium accessible to the consumer.

ONLY THE ENGLISH VERSION OF THESE GENERAL TERMS AND CONDITIONS IS LEGALLY BINDING.