Thank you for your interest in our website. The protection of your privacy is important to us. Below you will find detailed information on how we handle your data.

1. Who monitors the personal data that we collect from you?
The organization responsible for collecting, processing and using your data via the www.mistral.com website is Mistral Red Dot Division B.V., Jan Pieter Zondervanweg 3, 2031 AB, Haarlem, The Netherlands (hereinafter referred to as “Mistral”, “we” or “us”).

2. What personal data do we collect from you and process?
You can visit our website without providing any personal data. We only collect and process access data sent to us automatically by your Internet browser for technical reasons. Depending on the access protocol used, the log data record contains general data with the following information: Time and date you accessed the website, browser type and version, type of terminal and Internet connection, and the name of the operating system used. This data does not allow any conclusions to be drawn about you and is only analyzed to improve our service.

Furthermore, we collect and store the following categories of personal data if you voluntarily disclose this to us on our website (e.g. if you set up a customer account or place an order or make contact with us):

Data for processing orders in the Mistral Online Shop

This personal data includes Title, first name, last name, date of birth, a form of address, e-mail address, delivery and invoicing address (including zip code, place and country), telephone and fax number, type and quantity of the products ordered, purchase order number, order date, order status, date and time of delivery, order value, currency, payment information such as credit card number and expiry date, returns and offers for you and, if you have given your consent, the location from which you accessed our website.

Data for prize games, newsletter service and other communications with you

This personal data includes Title, first name, last name, date of birth, e-mail address, country and content of the communication (e.g. via the online contact form, e-mail or by post) and if you have given your consent, the location from which you accessed our website.

3. For what purposes do we collect, process and use your personal data?
Mistral collects, processes and uses your personal data for the following purposes: Provision of the website with all functions, in particular the creation of a customer account and subscription to the newsletter, processing and executing purchase orders in the Mistral online shop, communications (e.g. via the online contact form, e-mail or by post), advertising (if required by law, only with your consent), market research surveys, the performance of prize games and other marketing campaigns, compliance with legal regulations and assertion of rights.

Furthermore, we use your pseudonymized user profiles for advertising, market research, and website design to meet your needs. You may object to this usage at any time by contacting us as described in Item 5.

4. Who can access your personal data, or to whom is your data sent?

Transfer to external service providers.

Our external service providers provide support as contract data processors regarding the provision of the website, the provision and implementation of the Mistral Online Shop and other technical and organizational services and marketing campaigns. These service providers may, if applicable, have access to your personal data to provide these services for us. In this context, we require our service providers to implement and maintain security measures to ensure the confidentiality and security of your data that you entrust us with. These service providers are primarily based and process your personal data in The Netherlands, the EU, or the EEA. In some cases, it is possible that our service providers also process and store your data outside the EU or the EEA and, consequently in countries that do not have the same level of data protection as countries in the EU or EEA.

Other transfers

In addition to this, and if applicable, we communicate personal data to the authorities, financial, tax or legal advisers, or other third parties, providing that we have a legal obligation to do this or this is legally permissible to protect our rights or the rights of third parties, to prevent damage to property or injuries to persons, to combat fraud or to assert the conditions of use of the Mistral website.

Transfer to recipients who are residents outside the EU or the EEA

Mistral acknowledges that the European Union and The Netherlands have established a comprehensive data protection system in accordance with the European Data Protection Directive (95/46/EG) and the Dutch Federal Data Protection Act (together, the “Data Protection Act”). The Data Protection Act restricts the transfer of personal data to recipients who are residents outside the EU or the EEC.

As it is possible that the recipients listed above may also be residents outside the EU or the EEA, Mistral will take all necessary measures, where these are necessary, to ensure that the personal data is appropriately protected, such as through EU standard contractual clauses or decisions of the European Commission that the state in which the recipient is resident offers an appropriate level of data protection or other appropriate protective measures to safeguard such data transfer.

5. What rights do you have, and where can you assert these?
Where you have consented to collecting, processing and using your data, you can withdraw your consent at any time to take effect in the future. You can also object to using your data for marketing, public opinion research and advertising. No costs are incurred for this other than the transfer costs in accordance with the basic rate. You can also unsubscribe from our newsletter by clicking the opt-out link in every newsletter we send.

Furthermore, the Dutch Federal Data Protection Act gives you the right to obtain information about your personal data that we are holding and, if applicable, to have this corrected, blocked or deleted.

To exercise your rights as stated above, please contact:

Contacts for data protection

Mistral Red Dot Division B.V.
Jan Pieter Zondervanweg 3
2031 AB, Haarlem
The Netherlands

E-Mail: [email protected]
Tel: +3120 2480247

6.  Our cookie guideline on the use of cookies on our website
This website uses cookies and similar technologies to collect and store information.

a. What are cookies?

A cookie is a small text sent to your browser and stored on your computer's or other terminals' hard disk. If you access a website, a cookie on your terminal sends information to the party that has placed the cookie. Cookies are extremely common and are used on numerous websites. Each cookie typically contains the name of the domain that places the cookie, the life of the cookie and a value (typically, a unique number). You can find a detailed explanation of cookies and how they operate at www.aboutcookies.org or www.allaboutcookies.org. You can set your browser so that a message appears on the screen when a cookie is sent so that you can decide whether the cookie is to be installed on your hard disk or whether, in general, cookies are not accepted. However, we would like to point out that it is possible that you will not be able to use all our website’s functions if you do not accept cookies.

b. Why are cookies useful?

A website operator can do many useful things with cookies. For example, a cookie allows a website operator to ascertain whether a computer (or, possibly, also the user of this computer) has visited the website before. In general, the purpose of cookies is to improve the functionality and user experience of the website. Cookies allow a website to operate more efficiently, provide additional functions and provide website operators with additional functions about your visit to a website. Cookies allow the website operator to measure the overall usage of the website and find out which areas users prefer. Cookies help make the user’s visit to the website easier because they recognize a user returning to the website and ensure that the user experience is tailored to the user concerned.

c. Which cookies have we incorporated into our website?

The following table lists the cookies that we have placed on our website.

Functional (necessary) cookies

We use a functional cookie, which is necessary to make navigation on the website possible. This cookie is only valid for the duration of your browser session. To remember your choice to accept or refuse our cookies, it is necessary that we place a cookie (cookieAccepted). This cookie is valid for a maximum of two years. These are our cookies, and they can only be read by authorized employees with Mistral. Mistral will not share the collected data with third parties unless obligated.

Analytical cookies

Analytical cookies record how users use our website. With this information, our website can be analyzed, and statistics can be generated. This way, we can understand the visitors of our website better and use this knowledge to improve the website. For this, we use the service Google Analytics. In that context, analytical cookies are placed on our website from the provider of this service: Google Inc. Based on this data collected with cookies, Google makes anonymous reports for Mistral about the use of our website.

We have configured the Google Analytics cookies as ‘privacy friendly’, in line with the guidelines related to this by the Personal Data Authority. This means we process fewer data from you. For more information (in English) about these cookies and their validity, click here. Google offers further possibilities to unsubscribe from data collection within Google Analytics; click here to use this option. Click here for more general information about how Google uses cookies. Google has not been granted permission to use the gathered information for other (Google) services. For example, Google only receives anonymous information without supplying your IP address.

Social media cookies

To offer our website users the possibility to share content, we have placed social media buttons on these websites, like Facebook, Twitter, LinkedIn and Instagram share. By using this share option, cookies can be placed on your device. These cookies can include functional cookies, which make the social media options possible, but also analytical cookies. Facebook, Twitter, LinkedIn and Instagram can use these cookies and the information gathered through them for their purposes. We would like to refer you to the privacy policy of Facebook, Twitter, LinkedIn and Instagram and other social media programs.

The cookies related to social media are not placed or read by us but by the social media provider in question. We have limited knowledge of and no control over these cookies. We do not accept responsibility or accountability for these social media cookies or how the social media providers handle the gathered information.

Tracking cookies

With your permission, we place cookies on your computer, which can be requested as soon as you visit the websites from Mistral. Whenever you use our websites, we collect (a part) of your IP address, type of browser, control system and application version, language settings, the page through which you came to our website and the pages of our website you have visited. We also collect information about the response to email messages. If you visit our website from a mobile device, we also collect information about your mobile device's brand and other specific device characteristics.

The profile that is put together through this is not connected to your name, address, email address and such but only serves to adjust the content of your profile so that it is as relevant to you as possible.

Switching off and deleting cookies and opt-out
Most web browsers give you some scope for controlling cookies via browser settings. By selecting suitable browser settings, you can completely reject cookies. You can also use the browser to delete already placed cookies. The following websites provide further information on this, according to the browser used: Firefox, Internet Explorer, Google Chrome and Safari.

You can also deactivate JavaScript at any time. Please note that it is possible that certain functions of our website will not function properly if cookies and JavaScript are deactivated, and many areas will probably not function at all.

Similar Technologies
Furthermore, third-party service providers or we use in connection with our website tags (also known as action tags, single-pixel GIFs, clear GIFs, invisible GIFs or 1-by-1 GIFs), which may be placed both in online advertisements and also on various pages of this website. With the help of such tags, we can produce statistics on users’ interaction with our website to tailor the website content to customer requirements more effectively.

Also, when we send you newsletters or other communications about prize games and other marketing campaigns, we use technologies such as web beacons and clear GIFs to track the opening rates of e-mails and click rates. These technologies, in connection with cookies, help us to understand your interests better and to send you more appropriate and targeted communications.

Changes to this data protection statement
We may change or supplement the information contained in this data protection statement at any time and would therefore ask you to check this data protection statement at regular intervals.

Data protection statement most recently updated: March 2023